“Since the beginning of July, I have been dealing with a unit in our building where a very private person had become a hoarder and then became very ill [and subsequently passed away]. Matthew went above and beyond contacting me, our property manager and the sister of the unit owner who lived out of town to address the situation. He outlined what needed to be done, what the recommended action plans were due to the hoarding, filth, and tens of thousands of bugs in the unit, and what the costs would be for different options.
During this treatment plan, live bugs made their way to my unit. [Matthew] worked around my schedule for prepping my unit and came at 9pm two days later as I asked to do the chemical treatment in my place. No concern that I had or that the grieving family had was too small. Matthew made himself available to make us feel that all would be well. After many steps towards completion of the plan, the revisit by the K9 unit…confirmed all is well thanks to Matthew’s dedication, outstanding problem solving skills, and his true desire to help others.”
“What a great experience during an otherwise terrible time! [1st Pest Control] were excellent to deal with from my first telephone inquiry to the final thank you. The staff and management are professional, courteous, thorough and respectful. The way they worked and their attention to everything was appreciated – they didn’t do a rough-shod job, they did a fabulous job. I’d recommend them in a heartbeat!”